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Shipping Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

Diwan Studios

For all calls and appointments, please follow the procedure below:

Contact me

The fastest way to reach me is via 

1. WhatsApp: +971 54 704 7529 (I am very active and flexible via text and can answer any questions and concerns at any time of the day if I am available)

2. Email: diwanstudios@outlook.com

Send your request

In your message, please include:

Full Name

Service Requested (Tutoring, Vocal Coaching, etc.)

Three preferred days and three preferred times based on the UAE timing

Any brief details you’d like to share about your request

Wait for confirmation
I will reply within 24–48 hours with a time as close as possible to your preferences.
Appointments are only confirmed once I send a confirmation message.

Appointment details

All initial appointments are free of charge and used to discuss your needs and plan the next steps.

Pricing and start date will be agreed upon after our discussion.

Note: This process enables me to schedule clients in manageable batches, ensuring I can give each appointment my full attention. All calls will be made via Zoom, so please ensure you have it  downloaded in advance. 

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