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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Diwan Studios

For all calls and appointments, please follow the procedure below:

Contact me

The fastest way to reach me is via 

1. WhatsApp: +971 54 704 7529 (I am very active and flexible via text and can answer any questions and concerns at any time of the day if I am available)

2. Email: diwanstudios@outlook.com

Send your request

In your message, please include:

Full Name

Service Requested (Tutoring, Vocal Coaching, etc.)

Three preferred days and three preferred times based on the UAE timing

Any brief details you’d like to share about your request

Wait for confirmation
I will reply within 24–48 hours with a time as close as possible to your preferences.
Appointments are only confirmed once I send a confirmation message.

Appointment details

All initial appointments are free of charge and used to discuss your needs and plan the next steps.

Pricing and start date will be agreed upon after our discussion.

Note: This process enables me to schedule clients in manageable batches, ensuring I can give each appointment my full attention. All calls will be made via Zoom, so please ensure you have it  downloaded in advance. 

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